TUI cruise: How to claim refund on TUI cruise or holiday amid fresh cancellations

TUI was forced to cease operations during the coronavirus outbreak this year, alongside scores of other airlines and other travel companies. Worldwide travel restrictions mean Governments had pushed to keep people within their countries for their own protection, but the various measures have caused TUI to cancel services for more than another month.

How to claim a refund on a TUI cruise

TUI initially cancelled all holidays and cruises running up until June 11 given worldwide travel rules.

Last week, they announced an extension to the cancellations would run until June 30 for their holidays and July 30 for their Mariella cruises.

In a statement, they said the changes have come due to “the ongoing travel restrictions”, adding they would offer people refunds.


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The statement said: “All customers whose bookings are impacted by the above changes will receive a refund credit and if their booking was for a package they will also get an up to 20 per cent incentive, or they can request a cash refund via an online form on the TUI website.

“All customers should receive their refund credit within four weeks before their original departure date.

“Customers who booked on the TUI or First Choice website or via the TUI or First Choice app can amend their booking with their incentive themselves via Manage my Booking.

“With so much uncertainty around when travel will be able to recommence customers due to travel before the end of August have the opportunity to amend their holiday for free so they don’t have to pay until closer to their new departure date.”

Other travel companies have followed TUI’s example, opting to extend their cancellations further.

TUI competitors Jet2Holidays have suspended their holiday packages until July 1.

The news follows the latest announcements from the Government that it will choose to implement an unconditional quarantine for people entering the UK.

The new restrictions, which come into place on June 8, will force people to quarantine for two weeks on entry.

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The move eliminates the possibility of an extended holiday, as the Government requires people to stay put.

Passengers arriving in the UK via any form of transport have to fill in a “contact locator” form detailing the premises where they will stay for two weeks.

Authorities plan to enforce the rules with surprise spot checks, with harsh consequences for those who infringe them.

People can expect penalties of up to £1000 if they fail to self-isolate during this time.

The rules will not apply to the following groups, however:

  • Road haulage and freight workers
  • Medical officials travelling to aid COVID-19 efforts
  • Anyone arriving from the Republic of Ireland, the Channel Islands, or the Isle of Man
  • Seasonal agricultural workers, provided they self-isolate on the property where they work

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