Thousands of TUI passengers to be hit by cancellations until end of June

Thousands of TUI passengers are due to have their flights cancelled through to the end of June.

The travel company announced today that it will be cancelling up to 43 flights a week from Manchester Airport until June 30, as airlines and airport struggle to cope over the half term holidays.

TUI cancelling around 200 flights, which means that thousands of holidaymakers will be affected.

The holidays giant has said that it will be contacting affected customers and offer them a refund as well as "an extra gesture of goodwill".

A spokesperson for TUI said: "“We would like to apologise to our customers who have experienced flight delays and cancellations in recent days and understand that many of our customers have been looking forward to their holiday with us for a long time.

"Due to the amount of on-going disruption in our operation at Manchester Airport, we have made the incredibly difficult decision to cancel six flights a day (43 flights a week), from Tuesday 31st May until Thursday 30th June. All other airports in the UK are planned to operate as normal.

Have you been affected by the delays and airport queues? Email us at [email protected]

"We understand how disappointing this will be for those impacted; however, we believe this is necessary to provide stability and a better customer service at Manchester Airport. We will continue to work closely with all our airport partners and suppliers so we can provide the best possible holiday experience for our customers.

"Customers affected by the flight cancellations will receive a full refund for their holiday, as well as an extra gesture of goodwill. Customers impacted in the next 14 days will also receive information on how to apply for compensation in line with regulations.

"We would like to reassure our customers that cancellations of this nature are extremely rare and would like to thank them for their patience and understanding.”

Brits arriving at Manchester Airport this week have faced huge queues at check-in, as well as luggage delays when arriving.

TUI isn't the only airline to be cancelling flights either; easyJet and British Airways have also announced cancellations and delays across their networks.

Speaking about the TUI cancellations a Manchester Airport spokesman said: “Over the last few days TUI and its appointed ground handler, Swissport, have experienced significant challenges with their check-in and baggage reclaim operations at Manchester Airport.

“From extensive discussions with the TUI and Swissport management teams, it is clear that they are experiencing temporary staff shortages, in common with other aviation and travel companies.

“Given these challenges, we understand TUI’s difficult decision to cancel a number of services over the course of the next month, although we are obviously disappointed to see passengers’ plans disrupted in this way.

“We will continue to work with TUI, Swissport and other partners to give passengers the best possible service as the travel sector builds back to full strength after the pandemic.

“In the meantime, we continue to advise passengers to arrive three hours before their flight and to be as prepared as they can be for their journey through the airport."

Source: Read Full Article