Ryanair, EasyJet and TUI refund policies compared – how much can you claim back?

Martin Lewis gives update on EasyJet refund vouchers

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Booking a holiday abroad right now is considered risky because only 12 destinations are currently on the green list. Portugal is on the green list but will be moving to the amber list next week, and Brits who have booked holidays to Portugal are now worried about losing money on flights. Express.co.uk talks you through Ryanair, EasyJet and TUI’s refund policies to let you know how much you can claim back.

Portugal will be taken off the green travel list today, Travel Secretary Grant Shapps has confirmed.

Anyone returning from Portugal to the UK after 4pm on Tuesday will need to isolate for 10 days on return.

Mr Shapps said: “I want to be straight with people – this is a difficult decision to make but in the end, we’ve seen two things that’s caused concern.

“One is the positivity rate that has nearly doubled since the last review in Portugal.

“The other is there’s a sort of Nepal mutation of the Indian variant that’s been detected and we just don’t know the potential for that to be a vaccine-defeating mutation and simply don’t want to take the risk as we come up to June 21 and the review of the fourth stage of the unlock.”

If your holiday plans have been cancelled in light of the news or you’re worried about the next travel review – you’ll need to speak to your airline or holiday firm to find out what can be done about a refund.

You will be entitled to a refund if Government rules spoilt your plans, but it may take a while or you might be offered vouchers instead.

Your travel insurance could even cover the cancellation if the airline doesn’t, as long as you took out insurance before the Government’s advice changed.

Claiming your money back through your credit or debit card provider is another option, as payments on credit cards between £100 and £30,000 are covered under the Consumer Rights Act.

What are the refund policies for Ryanair, TUI and EasyJet?


You won’t get your money back if you want to cancel your flight because it was moved onto the amber list.

The only way you’d get a refund is if the airline cancels the flight.

Ryanair is letting customers reschedule their trips instead, so you can rebook something for a later date if your destination is no longer on the green list but flights are still running.

You’ll need to act fast though, as this must be done at least a week before the departure date.

This rule only applies to trips booked between June 10, 2020, and September 30, 2021, and you must have departed for your rescheduled trip before December 21 2021.

Be decisive because you can only move your flight up to two times before you lose your money.

You can read the fine print here.


Tui will only refund your flights if the Government advises against travel to a destination and you can no longer travel because of this.

Even though Portugal is now on the amber list, the Government have not advised against all but essential travel to the country, so the cost wouldn’t be refunded.

If you don’t want to go and technically you shouldn’t be going if it is on the amber list, you can delay your booking or book another flight free of charge.
Of course, you’ll need to pay the difference or be refunded if it’s slightly cheaper.

Tui will also refund you if the Government for the destination your travelling to enforces quarantine on arrival and you can’t forgo the quarantine period by providing a negative COVID-19 test.

You can find out more about the airline’s policies here. 


EasyJet will only issue a refund or voucher if your flight has been cancelled by the airline.

You won’t get a refund if you simply change your mind or if a country is moved to the amber list.

EasyJet will only refund customers if Portugal, for example, is moved to the FCDO’s red list.

If you don’t want to travel anymore, you can change your booking up to 24 hours before departure for free and pay the difference if necessary.

You can find out more about easyJet’s policies here.

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