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A man’s birthday trip to Thorpe Park was ruined as he failed to get onto a single ride.
Palli Singh claimed his day out was “rubbish” as he spent most of it queuing up.
The 36-year-old, from Wraysbury in Berkshire, spent £81 on an entry ticket and all-day parking.
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He arrived at the theme park with his wife at 9:30am ahead of Thorpe Park's opening time of 10am.
According to Surrey Live, the pair went to queue for Nemesis Inferno first.
But unfortunately, they were told the ride had broken down and were not told when it would resume.
He moved on to the Detonator and the Walking Dead ride – but the same problem happened yet again while waiting to get on.
After the couple purchased fast track tickets for £16 their ride broke down once more.
By this point it was 2pm and Palli decided to give up on his birthday fun.
He complained to customer services and demanded a refund – but was denied as Thorpe Park insists there was a ride availability of more than 94% on the day.
Palli recalls: 'I said ‘listen I’ve had enough, this is rubbish. It’s not how I want to spend my birthday'.’
"It was a very hot day as well so we were hot and bothered. I said there was no way I wanted to head back again, I’m 36 years old now and don’t want to be lining up for that time.
“They gave me the email of the senior member and I’ve been emailing him back and forth.
"I’ve had to email him four times and in the end I’m still not happy because I don’t want to set foot in there, I want my money back.
“The park closes at 6pm, if I had carried on lining up god knows if I’d even get on a ride.
"I’m not asking to be compensated for my day, I just want what I spent to be paid back. That’s all I want."
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A Thorpe Park spokesperson said: "Naturally we are disappointed to learn when any guest’s experience has not lived up to their expectations.
"Our reports for the same day as Mr Singh’s visit shows that we had ride availability of over 94% for the resort and our guest feedback shows that 80% of guests who visited us the same day as Mr Singh were either very satisfied or satisfied with their overall experience.
“We have already offered Mr Singh an upweighted recovery package, which can be redeemed at other attractions.
"We hope we can come to a resolution that allows us to provide Mr Singh the magical day out we aspire to deliver. Correspondence with the guest is still open.”
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- Theme Parks
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