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No job title strikes fear into hospitality workers like: “hotel inspector”.

Being told that you’re “due an inspection” used to be a phrase delivered like the premise of a murder mystery novel. Hotel managers and staff would be set on edge – double guessing the intentions of every difficult guest and dodgy moustache as a disguise.

Thankfully, the “mystery shopper” – the practice of sending a hotel inspector to pose as a member of the public – has fallen out of fashion.

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