A Southwest Airlines flight attendant was assaulted by a passenger over the weekend and lost two teeth, according to a letter the flight attendants union sent to the airline’s CEO Monday in an appeal for more safeguards as travel rebounds.
“This past weekend, one of our flight attendants was seriously assaulted, resulting in injuries to the face and a loss of two teeth,” Lyn Montgomery, president of TWU Local 556 said in the letter. “Unfortunately, this is just one of many occurrences. I
write to you today because we cannot tolerate our beloved cohearts (being abused in
such a manner, and because I am asking for your help and leadership in ending these
The union said there were 477 passenger misconduct incidents on Southwest between April 8 and May 15.
“This unprecedented number of incidents has reached an intolerable level, with passenger non-compliance events also becoming more aggressive in nature,” Montgomery said.
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