Hilton has announced the rollout of a series of technology updates that will be implemented across the company’s 18 brands, including a digital key that can be used by more than one guest per room.
Hilton’s Digital Key service is currently offered at more than 80% of the company’s properties, and its new Digital Key Share service will roll out at those hotels in the coming months. The new program works via the Hilton Honors smartphone application, and the primary guest will be able to share the digital key with up to four people, who must use the Hilton Honors app to access the key.
The updates also include a new initiative to offer earlier confirmation of loyalty member complimentary room upgrades. Now, eligible Gold and Diamond Hilton Honors members will receive notice of an approved upgrade 72 hours prior to arrival. When room availability allows, the guest will receive an email confirming their upgrade and they can then choose the location of their upgraded room through the app 36 hours prior to arrival.
“We’ve always had our guests at the heart of everything we do, and we continue to listen, evolve and innovate to give them more choice and control over their hotel stay,” Chris Silcock, Hilton’s executive vice president and chief commercial officer said in a statement. “Our approach to technology always starts with the guest experience, and as travel returns, we are pleased to provide Hilton guests with enhancements to their stay that are seamless, flexible and allow them to focus on what matters most: creating new memories.”
Additionally, Hilton recently launched Confirmed Connecting Rooms, which allows guests to instantly confirm at least two connecting rooms at the time of booking. The service is being implemented across the company’s hotels worldwide and is available when booking on Hilton.com or through the Hilton Honors app at participating hotels.
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